Frequently Asked Questions
Everything you need to know about your Jockey shopping experience.
How do I determine the right size for my Jockey innerwear?
To ensure the perfect fit, please refer to our comprehensive Size Guide available on each product page. We provide measurements for waist, chest, and hip to help you choose between our various fits, from slim to relaxed.
What is your return policy for hygiene-sensitive products?
For hygiene reasons, we do not accept returns on innerwear (briefs, trunks, and panties) unless the product is defective or the wrong item was shipped. Other apparel like loungewear and activewear can be returned within 30 days of purchase.
How should I care for my Jockey garments to ensure they last?
We recommend machine washing in cold water with similar colors and using a mild detergent. Avoid using bleach or fabric softeners on performance fabrics, and tumble dry on low heat to maintain the elasticity and softness of the cotton.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products made from sustainable materials?
Jockey is committed to comfort and quality. Many of our collections feature Tencelâ„¢ Lyocell, organic cotton, and recycled polyester blends to reduce our environmental footprint while maintaining our signature softness.